Frequently Asked Questions

We are located at 230 Vanguard St, Nelson.

We are open from 8am to 8pm daily during summer and 8:30am to 7:30pm during winter.  If there is no-one in reception during these hours or for an afterhours emergency, please push the pager button for assistance.

We accept cash, EFTPOS, Mastercard, and Visa. Any payments made by card may be subject to a 2.5% surcharge.

We suggest that you do, to avoid disappointment on arrival as we may not be able to accommodate you otherwise.

It absolutely is. We use a totally secure payment system.

Yes, we provide free parking. We allow one car park per unit or cabin. Additional vehicles will need to be parked out on Vanguard St.

Please let us know prior to arrival if you have a trailer. We have a very limited amount of space & will do our very best to accommodate your specific needs.

No, we don’t offer caravans/campervans or tents for rent. You need to supply your own.

Unfortunately, no. Our tent sites are small and are only suitable for tents.

No sorry, you need to supply your own power lead.

Unfortunately not. Our powered sites are gravel based and are not suitable for tents.

Sorry, no. Our base rates are for 1-2 people.

All our team speaks English.

Let the team know if you are planning on arriving after hours so that the necessary arrangements can be made.

Check in is anytime after 2pm on your scheduled day of arrival.

Check out is before 10am on the day of departure.

This really depends on how busy we were the night before, and how quickly we can get through the daily cleaning. The best thing to do is contact us the day before arrival and speak to one of the team to see if this is a possible option. Unfortunately, there are no guarantees.

This will really depend on how busy we are. The best thing to do is talk to one of the team on your arrival to see if this is an option. Unfortunately, there are no guarantees.

No we don’t. You can enter or leave the park as you wish (we don’t lock the gates). We just ask that you are considerate of your fellow campers.

We don’t lock our communal facilities, so there is 24 hour access to them.

No, we don’t. Guests need to provide their own cooking & eating utensils. We do provide ovens, hot plates, a microwave, a communal fridge & jugs for hot water.

Our drinking water is on ‘town supply’ and is nice to drink.

Pets are only allowed on Powered Sites, during certain times of the year, and with express permission from the managers.

Arrangement for bringing a pet into the Holiday Park must be made prior to arrival. A Pet Policy form will need to be completed & signed on arrival. We strongly recommend reading our full Pet Policy before you make your booking.

We provide FREE unlimited WiFi for all of our guests. Please collect the WiFi access code on arrival.

We can store a small amount of luggage for a short period of time only. Talk to one of the team during your stay.

We expect guests to be considerate of their fellow guests and to keep noise to an absolute minimum between 10pm- 7am.  This includes noise from vehicles, motor bikes, music and talking.

Please use our after hours pager button to alert the managers on duty of the disturbance at the time it is occurring. It is very difficult for us to address the situation in the morning or after the fact.

If you or someone is having a medical emergency, call 111 and notify management of the situation. We are located at 230 Vanguard St, Nelson.

If another type of emergency is occurring, call 111 and select FIRE or POLICE.  Again, please notify management of the situation at the time.

The TOP 10 Club Card gives you a 10% discount to a maximum of $40 per park per stay.

For more information on the TOP 10 Club Card, visit the official TOP 10 website.

New World Nelson City is located 73 Vanguard St.  Turn left out of the Holiday Park and travel 1.3km. You will find it on your right hand side.

Absolutely! There is a large selection of local eateries offering varying food types. Talk to one of the team for a personalised local recommendation, or see our list of the top rated Local Restaurants within a 5 minute drive of the park.

Yes you can. Tahuna is the closest beach to us (approx 6.5kms). For up to date swimming information, visit the Tahunanui Beach website.

Yes you can. The town centre is a flat, easy 2.5 km from the Holiday Park. Walking into town takes approximately 20 minutes.

Unfortunately not, however we are happy to call you a taxi if required.

We do offer bike hire, which is a great way to get around Nelson. Talk to one of the team about hiring a bike.

Nelson Hospital is just a 7 minute walk (or a 1 minute drive) from Nelson City TOP 10 Holiday Park.