Frequently Asked Questions

We are located at 230 Vanguard St, Nelson.

We are open from 8am to 7pm daily.  If there is no-one in reception during these hours or for an after hours emergency, please push the pager button for assistance.

We accept cash, Eftpos, Mastercard & Visa.  There is a 2% surcharge on all payments made with a Mastercard or Visa.

We suggest that you do, to avoid disappointment on arrival as we may not be able to accommodate you otherwise.

Absolutely. Visit our Book Online page to check availability for your preferred dates, and secure your booking. We recommend booking online as early as possible to avoid disappointment.

Yes. In order for us to secure your booking, a one night deposit is required at the time of booking.

It absolutely is. We use a totally secure payment system.

Yes you can. When you make an online booking with a minimum value of $200, and your arrival date is more than 14 days away you will be given the option of a payment plan. This allows you to pay off your booking in regular installments either weekly, fortnightly, or monthly. Just follow the easy steps to make this happen.

You can see our full Cancellation Policy on our Park Information page.

Our child age range is from 2 years to 14 years inclusive. There is no charge for toddlers under the age of 2.

Yes, we provide free parking. We allow one car park per unit or cabin. Additional vehicles will need to be parked out on Vanguard St.

Please let us know prior to arrival if you have a trailer. We have a very limited amount of space & will do our very best to accommodate your specific needs.

No, we don’t offer caravans/campervans or tents for rent. You need to supply your own.

Unfortunately, no. Our tent sites are small and are only suitable for tents.

No sorry, you need to supply your own power lead.

Unfortunately not. Our powered sites are gravel based and are not suitable for tents.

Sorry, no. Our base rates are for 1-2 people.

No you don’t. All the beds in all of our accommodation options are made up. You do however need to supply your own towels in the Kitchen Cabins and Standard Cabins. We do hire towels for an extra cost of $2 each. This can be arranged on arrival, or beforehand if you let us know.

All our of team speak Kiwi English. 😉

Let the team know if you are planning on arriving after hours so that the necessary arrangements can be made.

Check in is anytime after 2pm on your scheduled day of arrival.

Check out is before 10am on the day of departure.

This really depends on how busy we were the night before, and how quickly we can get through the daily cleaning. The best thing to do is contact us the day before arrival and speak to one of the team to see if this is a possible option. Unfortunately, there are no guarantees.

This will really depend on how busy we are. The best thing to do is talk to one of the team on your arrival to see if this is an option. Unfortunately, there are no guarantees.

No we don’t. You can enter or leave the park as you wish (we don’t lock the gates). We just ask that you are considerate of your fellow campers.

There is no extra charge for our showers, and they have no timers. We just ask that you are considerate of your fellow campers and keep shower times to a minimum.

We don’t lock our communal facilities, so there is 24 hour access to them.

Yes we do. Our machines take $1 & $2 coins. Coins can be exchanged in reception. The laundry is open 24 hours.

No, we don’t. Guests need to provide their own cooking & eating utensils. We do provide ovens, hot plates, a microwave, a communal fridge & jugs for hot water.

Our drinking water is on ‘town supply’ and is nice to drink.

No, we don’t sell bread or milk. There is a convenience store close by, roughly a 3 minute drive or 10 minute walk from the park.

We do sell ice creams at reception, and there is also a Coke Vending Machine located in the BBQ area.

Pets are only allowed on Powered Sites, during certain times of the year, and with express permission from the managers.

Arrangement for bringing a pet into the Holiday Park must be made prior to arrival. A Pet Policy form will need to be completed & signed on arrival. We strongly recommend reading our full Pet Policy before you make your booking.

Please note that we don’t allow pets into any of our accommodation or shared facilities. A $250 fee will be applied if evidence of this is found.

We provide FREE unlimited WiFi for all of our guests. Please collect the WiFi access code on arrival.

No we don’t. We offer accommodation and sites to the travelling public on a nightly basis.

We can store a small amount of luggage for a short period of time only. Talk to one of the team during your stay.

We are a small holiday park with a very limited amount of space so it really depends on the time of year. Ask the managers who will assess this on a case by case scenario.

We expect guests to be considerate of their fellow guests and to keep noise to an absolute minimum between 10pm- 7am.  This includes noise from vehicles, motor bikes, music and talking.

Please use our after hours pager button to alert the managers on duty of the disturbance at the time it is occurring. It is very difficult for us to address the situation in the morning or after the fact.

If you or someone is having a medical emergency, call 111 and notify management of the situation. We are located at 230 Vanguard St, Nelson.

If another type of emergency is occurring, call 111 and select FIRE or POLICE.  Again, please notify management of the situation at the time.

The TOP 10 Club Card gives you a 10% discount to a maximum of $40 per park per stay.

For more information on the TOP 10 Club Card, visit the official TOP 10 website.

New World Nelson City is located 73 Vanguard St.  Turn left out of the Holiday Park and travel 1.3km. You will find it on your right hand side.

Absolutely! There is a large selection of local eateries offering varying food types. Talk to one of the team for a personalised local recommendation, or see our list of the top rated Local Restaurants within a 5 minute drive of the park.

Yes you can. Tahuna is the closest beach to us (approx 6.5kms). For up to date swimming information, visit the Tahunanui Beach website.

Yes you can. The town centre is a flat, easy 2.5 km from the Holiday Park. Walking into town takes approximately 20 minutes.

Unfortunately not, however we are happy to call you a taxi if required.

We do offer electric scooter hire, which is a great way to get around Nelson. Talk to one of the team about hiring a scooter.

Nelson Hospital is just a 7 minute walk (or a 1 minute drive) from Nelson City TOP 10 Holiday Park.